HelloNav Privacy Policy
Updated: January 24, 2026
Effective Date: January 24, 2026
Version Number: V 1.0
Shaoxing Yunlong Information Technology Co., Ltd. (hereinafter referred to as "we", "us" or "our") is well aware of the importance of personal information to you, and we will take corresponding security protection measures in accordance with the requirements of the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China and other laws and regulations to protect your personal information safe and controllable.
Before you use the HelloNav App (hereinafter referred to as the "App"), please be sure to carefully read and fully understand this Privacy Policy, especially the terms in bold. This Privacy Policy will help you understand:
(1) How we collect and use your personal information
(2) How we use cookies and similar technologies
(3) How we share, transfer, and publicly disclose your personal information
(4) How we protect your personal information
(5) Your rights
(6) How we handle the personal information of minors
(7) How your personal information is transferred globally
(8) How this Privacy Policy is updated
(9) How to contact us
If you do not agree with any of this Privacy Policy, please stop using our Services immediately. When you click the "Agree" button or start using this application, it means that you have fully read, understood, and agreed to the entire content of this Privacy Policy.
For your convenience, the following are definitions of key terms used in this Privacy Policy:
(1) Personal information: All kinds of information related to identified or identifiable natural persons recorded electronically or by other means, excluding anonymized information.
(2) Sensitive personal information: Personal information that, once leaked or illegally used, can easily lead to infringement of the personal dignity of natural persons or endangerment of personal and property safety, including biometrics, religious beliefs, specific identities, medical and health care, financial accounts, whereabouts and other information, as well as personal information of minors under the age of 14.
(3) Handling of personal information: including the collection, storage, use, processing, transmission, provision, disclosure, deletion, etc. of personal information.
(4) Device information: Information on the hardware device you use, including device model, operating system version, device identifier, etc.
(4) Log information: When you use this application, the system automatically collects technical information, including your browsing, searching, clicking, access time, access duration, usage frequency, etc.
(5) De-identification: the process of technical processing of personal information so that it cannot identify a specific natural person without the help of additional information.
(6) Anonymization: The process of making the personal information subject unidentified through the technical processing of personal information, and the processed information cannot be restored.
We will follow the principles of legitimacy, lawfulness, necessity and good faith to collect and use your personal information for the following purposes described in this Privacy Policy.
(1) Function description
You can choose not to register an account and use the basic obstacle avoidance function of this application directly. If you wish to use the account-related features, you need to register and log in to your account and agree to the collection of the following information.
Type of information | Purpose of collection | Is it necessary? | Legal basis |
Mobile phone number | Account registration, login verification, password recovery, security guarantee | is | Necessary for the performance of the contract |
SMS verification code | Verify user identity | is | Necessary for the performance of the contract |
nickname | Personalized display and account identification | Nope | User Consent |
avatar | Personalized display | Nope | User Consent |
(2) Information collected
(3) Usage mode
Mobile phone numbers are used to create your account, identify your identity, and ensure account security
When you need to retrieve your password, we'll send a verification code to your mobile number
The nickname and avatar will be displayed on your profile and in some features
(4) Consequences of refusal to provide
If you refuse to provide your mobile phone number, you will not be able to register an account and use the corresponding functions of bat avoidance.
(1) Function description
This is the core function of this application, when using this function, we will capture the image in real time through the mobile phone camera, use computer vision technology to identify obstacles, stairs, hanging objects, pits, etc., and prompt the user through sound.
(2) Information collected
Type of information | Purpose of collection | Is it necessary? | Treatment | Legal basis |
Camera image | Real-time identification of obstacles, stairs, hanging objects, traffic lights, etc.; Image analysis | is | partially processed locally on the device; The image analysis function needs to be uploaded to a server or a third-party AI service | Performance of the contract is required/explicitly agreed by the user |
Device sensor data | Assists in judging the posture and movement status of the equipment | is | Local processing | Necessary for the performance of the contract |
(3) Special instructions
Important: How camera information is processed
We place special emphasis on the following, so please be aware of it:
a) Functions of local processing:
Obstacle avoidance: Real-time obstacle recognition occurs locally on your device, and data is not uploaded
Traffic Light Recognition: Real-time traffic light recognition is processed locally on the device, and images are not uploaded
Stair Recognition: Stair and ramp recognition is done locally on the device, and images are not uploaded
The image of the above functions is deleted immediately after processing and will not be saved on the device
b) Features that need to be uploaded:
Image Analysis Function: When you actively use the image analysis function, the images you capture or select will be uploaded to our servers or third-party AI service providers (such as large language model API providers) for in-depth analysis to identify complex information such as image content, objects, and scenes.
Upload Instructions: Images will only be uploaded if you are actively using the image analysis feature, and we will let you know clearly before uploading
Data processing: The uploaded images are only used for this analysis, and will be deleted after the analysis is completed and will not be used for other purposes
Third-party services: We may use third-party AI services (such as Baidu, Alibaba Cloud, Tencent Cloud, etc.) for image analysis, and these service providers will process your image data in accordance with their privacy policies
d) No sharing:
Your camera images will not be shared with other third parties except for uploads required for image analysis functions, and we will not use your images for advertising, promotion, or other commercial purposes.
(4) Use of permissions
Camera permission is necessary to use the core functionality of this app. If you refuse to grant camera permissions, you will not be able to use the following features:
However, it does not affect the use of other functions such as map navigation and address book management.
(5) Consequences of refusal to provide
If you refuse to provide camera permissions, you will not be able to use the core functions that require the camera, such as intelligent obstacle avoidance, image analysis, and traffic light recognition.
(1) Function description
When you use this function, this app collects the following information to provide you with location-based map navigation, route planning, destination search, neighborhood query, and other services.
(2) Information collected
Type of information | Purpose of collection | Is it necessary? | whether it is sensitive | Legal basis |
|---|---|---|---|---|
Location information (GPS, base station, WiFi) | Map navigation, path planning, location annotation | is | Yes (Track) | The user expressly agrees |
Search history | Provide search suggestions and optimize services | Nope | Nope | User Consent |
Navigation history | Provide historical routes, common places | Nope | is | User Consent |
(3) Usage mode
(4) Special instructions
Location information is sensitive personal information (whereabouts) and we need your explicit consent to collect and use it. You can turn off location permissions at any time in the system settings, but this will prevent you from using the navigation feature We will send your location. Information is provided to third-party map service providers (Amap) to provide navigation services We do not record or store your complete location trajectory for other purposes, and you can clear your search history and navigation history at any time.
(5) Consequences of refusal to provide
If you refuse to provide location information or turn off location permissions, you will not be able to use the map navigation function, but it will not affect the use of the obstacle avoidance function.
(1) Function description
Allows you to take photos and save them to your device's album, recording important scene information. When using this feature, the app collects the following information:
(2) Information collected
Type of information | Purpose of collection | Is it necessary? | Legal basis |
|---|---|---|---|
Camera permissions | Take a photo | is | User Consent |
Album storage permissions | Save photos to albums | is | User Consent |
Photo (with metadata such as location, time, etc.) | Records that are actively saved by the user | Nope | User Consent |
(3) Usage mode
We do not automatically upload, access, or use photos from your album only when you actively tap the photo button
(4) Consequences of refusal to provide
If you refuse to grant permission to the camera or album, you will not be able to use the photo function, but it will not affect the use of obstacle avoidance and navigation functions.
(1) Function description
Provide you with convenient contact management and quick calling features. When using this feature, the app collects the following information:
Type of information | Purpose of collection | Is it necessary? | whether it is sensitive | Legal basis |
|---|---|---|---|---|
Address book information (name, phone number) | Address book management, quick calling | Nope | Nope | The user expressly agrees |
(2) Information collected
(3) Usage mode
Read your address book information to provide contact management functions, which are only stored locally on your device and will not be uploaded to the server for quick calls, emergency contact settings, and other functions.
(4) Consequences of refusal to provide
If you refuse to grant Contacts permission, you will not be able to use the Contacts Management function, but it will not affect the use of other features.
(1) Information collected automatically
In order to ensure the normal operation of the service, optimize the user experience, and improve the quality of the service, we automatically collect the following information:
Type of information | Purpose of collection | Is it necessary? | Legal basis |
|---|---|---|---|
Device model, OS version | Adapt to different devices and optimize performance | is | Legitimate interests |
Device identifier | Device identification, statistical analysis | is | Legitimate interests |
IP address | Network connection, security protection | is | Legitimate interests |
App version number | Version management and feature adaptation | is | Legitimate interests |
Network type | Optimize network requests | is | Legitimate interests |
Apply crash information | Fault diagnosis and stability improvement | Nope | User Consent |
Usage statistics (number of times and duration of function use) | Optimize product functionality | Nope | User Consent |
(2) Usage
(3) Anonymization
After anonymizing device information and log information, it is used for statistical analysis, machine learning model training, etc., and the anonymized information cannot identify the identity of a specific natural person.
(1) Message push and notification, when using this function, this application will collect the following information:
Type of information | Purpose of collection | Is it necessary? | Legal basis |
|---|---|---|---|
Notification permissions | Send important reminders, service notifications | Nope | User Consent |
Device push logo | Implement the message push function | Nope | User Consent |
We will send you service-related notices, including but not limited to:
You can manage notification permissions in system settings or app settings.
(2) Customer service and feedback
When you contact our customer service or submit feedback, we may need to collect your contact information (phone number or email), feedback content, call recordings, or chat records in order to respond to your requests in a timely manner and improve our services.
According to relevant laws and regulations, we do not need to obtain your authorization and consent to collect and use your personal information under the following circumstances:
Please understand that the features and services we provide to you are constantly updated and evolving. If a function or service does not collect your information in the above description, we will explain the content, scope, and purpose of information collection to you through page prompts, interactive processes, website announcements, etc., to obtain your consent.
To ensure that the App works properly, to make your experience easier, and to optimize product functionality, we may store cookies, Flash cookies, or other local storage provided by your browser (or associated application) that typically contains identifiers, site names, and some numbers and characters (collectively, "Cookies").
(1) Purpose of cookies
(2) Management of cookies
Most browsers and mobile devices offer settings that allow you to clear the cookies that apps store on your device. However, this may affect your use of certain features of our Services.
In addition to cookies, we may use other similar technologies such as web beacons and pixel tags in our applications. For example, we may use these technologies to count app page visits, record user behavior, etc., to improve our services.
The information collected by these technologies is usually de-identified or anonymized and is not associated with your other personal information.
We will not share your personal information with any company, organization, or individual other than the Company, except in one or more of the following circumstances:
(1) Obtain your explicit consent in advance
(2) In accordance with laws and regulations or mandatory administrative and judicial requirements
We may share your personal information in accordance with laws and regulations, litigation, dispute resolution needs, or as required by administrative and judicial authorities in accordance with law.
(3) Sharing with affiliated companies
Your personal information may be shared with our affiliates to facilitate our services to provide you with services based on this application, identify account anomalies, and protect the personal and property safety of our affiliates or other users or the public from being infringed. We will only share personal information as necessary for the purposes of this Privacy Policy statement. If the affiliate wants to change the purpose of processing personal information, it will ask for your authorization and consent again.
(4) Share with partners
In order to provide you with complete products and services, some of our services will be provided by partners. We may share certain of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services.
Currently, our partners include the following types:
a) Map service providers
Partner: AutoNavi Software Co., Ltd
Shared information: location information (latitude and longitude), destination information
Purpose of use: Provide map display, route planning, and navigation services
Privacy Policy: https://lbs.amap.com/pages/privacy/
b) Application performance monitoring service providers
Partner: Tencent Bugly
Shared information: device information, app crash logs, performance data
Purpose of use: Application stability monitoring, fault diagnosis
Privacy Policy: https://privacy.qq.com/
c) Data statistical analysis service providers
Partner: Youmeng + (Beijing Ruixun Lingtong Technology Co., Ltd.)
Shared information: device information, app usage statistics (anonymized)
Purpose of use: statistical analysis, user behavior analysis
Privacy Policy: https://www.umeng.com/page/policy
d) AI image analysis service providers
Partners: Mainstream large language model API service providers in China (may include but are not limited to Baidu Intelligent Cloud, Alibaba Cloud, Tencent Cloud, Huawei Cloud, etc.)
Shared information: Images uploaded when you actively use the image analysis feature
Purpose of use: Use large language models for in-depth analysis such as image content recognition, scene understanding, and object detection
Data processing: Images are uploaded only when you actively use the image analysis function, and the images are only used for this analysis request, and are deleted immediately after the analysis is completed. AI service providers process your images in accordance with their privacy policies and data security commitments, and we will not use your images for model training or other purposes
Privacy Policy: Please refer to the official website of the specific service provider's privacy policy
We will sign strict confidentiality agreements with our partners and require them to handle personal information in accordance with this Privacy Policy and other relevant confidentiality and security measures. Our partners are not authorized to use the shared personal information for any other purpose.
(5) Sharing for the realization of specific functions
When you use certain functions that require a third party to provide (such as sharing to social platforms), we will share the information necessary to implement the function with the third party with your consent.
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
(1) Obtain your explicit consent in advance
(2) Business merger, acquisition or bankruptcy liquidation
If it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Policy, otherwise we will require the company or organization to ask you for authorization and consent again.
3.3 Public Disclosure
We will not publicly disclose your personal information except in the following circumstances:
(1) After obtaining your explicit consent
(2) Disclosure based on law
We may publicly disclose your personal information in the event of law, legal process, litigation, or mandatory requirements from government authorities.
3.4 Exceptions to prior authorization and consent when sharing, transferring, or publicly disclosing personal information
According to laws and regulations, the sharing, transfer, and public disclosure of your personal information do not require prior authorization and consent under the following circumstances:
(1) Technical measures
We have taken reasonable and feasible security measures in line with industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. For example:
Data encryption: HTTPS encryption protocol is used to transmit sensitive information and encrypt stored sensitive data
Local processing: Camera images are only processed locally on the device and are not uploaded to the server
Access control: Establish a strict data access control mechanism and implement the principle of least authorization
Isolation technology: Data for different services is stored separately through network isolation and permission control
Security Audits: Conduct regular security audits, vulnerability scans, and penetration testing
Security training: Regularly conduct data security training for employees and sign confidentiality agreements
(2) Management measures
(3) Safety certification
We have passed the national information security level protection certification and meet the requirements of relevant standards.
(1) Emergency response
Although we have taken the above reasonable and effective measures and have complied with the standards required by relevant laws, please understand that due to technical limitations and possible malicious means, it is not always possible to guarantee 100% security in the Internet industry, even if we try our best to strengthen security measures.
In the unfortunate event of a personal information security incident, we will notify you in a timely manner in accordance with the requirements of laws and regulations:
(2) Notification method
We will keep you informed in the following ways:
If it is difficult to inform the personal information subjects one by one, we will make a reasonable and effective announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents and cooperate with relevant departments to investigate and deal with them.
(3) Event traceability
We will review and analyze security incidents to find out the causes, improve security measures, and prevent similar incidents from happening again.
Please be aware and understand that the security of the personal information you provide when using our products and services also requires your cooperation. Please protect your personal information properly and provide it to others only when necessary.
If you find that your personal information, especially your account or password, has been leaked, please contact us immediately through the contact information provided in this Privacy Policy so that we can take corresponding measures, otherwise you will be responsible for it. Please do not share your password with others, and all losses caused by poor password storage shall be borne by the user.
In accordance with relevant laws, regulations and regulatory provisions in China, we protect you from exercising the following rights regarding your personal information:
You have the right to access your personal information, except in exceptional cases provided by laws and regulations.
(1) Access to account information
You can view and access your personal information in the following ways:
Go to the "My" - "Personal Information" page to view and edit your nickname, avatar and other information
Go to the "My" - "Settings" page and view your mobile phone number and account information
(2) Access to other information
If you wish to access or obtain other personal information generated in the course of your use of our services, please contact us using the contact information provided in this Privacy Policy. We will provide you within 15 working days after verifying your identity.
You have the right to request correction when you discover that there is an error in the personal information we process about you.
You can correct your personal information yourself by setting out in "5.1 Access to Your Personal Information" or by contacting us using the contact information provided in this Privacy Policy.
You can request deletion of your personal information from us in the following circumstances:
(1) Deletion method
You can delete your personal information in the following ways:
(2) Consequences of deletion
When you delete information from our Services, we may not immediately delete the corresponding information from the backup system, but we will delete it when the backup is updated.
Each business function requires some basic personal information to complete. You can withdraw your consent at any time for additional personal information collected.
(1) Withdrawal method
You can withdraw your authorization in the following ways:
Turn off system permissions: In the iOS system settings, find this app and turn off the corresponding permissions (such as camera, location, contacts, etc.).
In-app settings: In "My" - "Settings" - "Privacy Settings", manage the turn on status of various permissions
Cancel your account: Permanently withdraw all authorizations by canceling your account
(2) Consequences of withdrawal
After withdrawing your authorization and consent, we will no longer process your personal information. However, your decision to withdraw your consent will not affect the validity of the personal information processing activities previously carried out based on your authorization.
Please note that revoking certain permissions may prevent you from continuing to use the corresponding features.
You have the right to cancel your account.
(1) Cancellation method
You can request to cancel your account in the following ways:
Submit a cancellation request in "My" - "Cancel Account"
Send an email to zjsmartcloud@hotmail.com to request cancellation
(2) Cancellation conditions
Before you cancel your account, we will verify your personal identity, security status, device information, etc. You know and understand that the act of canceling your account is irreversible, and we will delete or anonymize your personal information after you cancel your account, unless otherwise stipulated by laws and regulations or otherwise required by regulatory authorities.
Before canceling your account, make sure you meet the following conditions:
(3) Consequences of cancellation
After canceling your account:
You have the right to obtain a copy of your personal information.
If you would like to obtain a copy of the personal information we have collected, you may contact us using the contact details provided in this Privacy Policy. After verifying your identity, we will provide you with a copy of your personal information (including basic information and identity information) in our services, except as otherwise provided by laws and regulations or otherwise stipulated in this Privacy Policy.
Subject to the conditions stipulated by the Cyberspace Administration of China, you have the right to transfer your personal information to the personal information processor designated by you.
If you need to transfer your personal information, please contact us using the contact information provided in this Privacy Policy, and we will process it after verifying your identity.
(1) Response method
For security, you may be required to provide a written request or to prove your identity in other ways. We may ask you to verify your identity before processing your request.
(2) Response time limit
We will reply within 15 working days. If you are not satisfied, you can also file a complaint through the means provided in this Privacy Policy.
(3) No need to respond
In accordance with laws and regulations, we will not be able to respond to your request under the following circumstances:
We attach great importance to the protection of minors' personal information. This app is mainly aimed at adults.
(1) We presume that you have the corresponding civil capacity. If you are a minor over 14 years old but under 18 years old, or do not have full civil capacity due to intellectual or mental health conditions, please read and agree to this Privacy Policy under the guidance and accompaniment of your legal guardian. If you are a minor under the age of 14, please have your parent or legal guardian read and agree to this Privacy Policy for you. Please pay special attention to the protection of minors.
If you are the parent or other guardian of a minor, please pay attention to whether the minor uses our services after obtaining your authorization and consent.
(2) Remedial measures
1. If you fail to obtain the consent of your guardian or you do not agree to your ward to use our services and provide information to us, please stop using our services immediately and contact us in a timely manner.
2. Upon receipt of your written notice, if the App collects the personal information of minors without the prior consent of the guardian, the App will immediately stop collecting and using the relevant information.
If you are the guardian of a minor, please contact us using the contact information provided in this Privacy Policy when you have any questions about the use of our Services by the minor under your guardianship or the user information they provide to us.
For cases where we collect personal information from minors with the consent of a parent or guardian, we will only use, share, transfer, or disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the minor.
If we discover that we have collected personal information from minors without prior verifiable parental or guardian consent, we will try to delete the relevant data as soon as possible.
In principle, personal information collected and generated in the People's Republic of China will be stored in the People's Republic of China.
At this time, we do not transfer your personal information abroad.
If our business needs to transfer your personal information overseas in the future, we will obtain your explicit consent in advance and strictly comply with the requirements of relevant laws and regulations, including but not limited to:
Our Privacy Policy is subject to change.
We will not reduce your rights under this Privacy Policy without your explicit consent.
The following are considered material changes to the Privacy Policy:
We will also provide more prominent notices for material changes (we will notify you through methods such as but not limited to push notifications, pop-up prompts, official website announcements, etc.).
Material changes to this Privacy Policy include, but are not limited to, the above.
If you have any questions, comments, or suggestions about this Privacy Policy, or if you encounter any personal information-related issues when using our services, you can contact us at:
Company name: Shaoxing Yunlong Information Technology Co., Ltd
Personal Information Protection Officer: Office of the Personal Information Protection Officer
Contact number: (Working hours: Monday to Friday 9:00-18:00)
Email: zjsmartcloud@hotmail.com
Office address: c 1103, Block BC, HP Plaza, Cao'e Street, Shangyu District, Shaoxing City, Zhejiang Province
Postal code: 312000
Generally, we will respond to your request within 15 working days. If you are not satisfied with our response, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you can also seek resolution through the following external channels:
(1) Complain and report to the regulatory authorities
Ministry of Industry and Information Technology: 12381
Cyberspace Administration of China Illegal and Adverse Information Reporting Center: www.12377.cn or 12377
Zhejiang Provincial Communications Administration: http://www.zjca.gov.cn/
Shaoxing Municipal Market Supervision and Administration Bureau: 12315
(2) File a lawsuit with a court of competent jurisdiction
You can file a lawsuit with the people's court with jurisdiction over the location of the company (Shangyu District, Shaoxing City, Zhejiang Province).
This Privacy Policy is effective as of January 24, 2026.
This Privacy Policy is an important part of the HelloNav User Service Agreement and has the same legal effect as the HelloNav User Service Agreement.
The definitions of terms used in this Privacy Policy have the same meanings as those in the HelloNav User Service Agreement.
If you have any questions about this Privacy Policy or matters related to the protection of personal information, please feel free to contact us.
Thank you again for your trust in HelloNav! We will continue to strive to protect the security of your personal information and provide you with better services.
Shaoxing Yunlong Information Technology Co., Ltd
. Last updated: January 24, 2026